“Catastrophique, Je suis aller au point de rendez-vous à 4 h 30 j’ai patienter jusqu’à 6 h sans qu’aucun chauffeur ne vienne me chercher à l’adresse indiqué. J’ai contacté le prestataire de service sans réponse et le service client m’ont dit que je doit aller directement au ferry j’ai du prendre un uber à 60 dollars et quand je me suis présenter au terminal 21 on me dit que le ferry est fermer le samedi j’ai quand même patienter jusqu’à 9 h pour recevoir au final un mail de remboursement. C’est mon voyage de noce et sachez que vous avez tuer nos vacances je n’ai pas les mots j’espère que…”

“I wouldn't know about the activity because the ferry was cancelled. I arrived at the Ft. L port and no one was there. I called the number and it went straight to voicemail where I was told to send an email, which I did and also left a voicemail to call me back ASAP. A security guard told us that the ferry was leaving from the Port of Miami so we went there. After we confirmed the ferry was not leaving from the Port of Miami with the local personnel, I received a text showing an email from 3 Feb stating the ferry was cancelled. I never received the email…”